in providing customer satisfaction with the belief that education is the most important cases affecting the quality of the company are subject to a variety of training staff.
Our Training Strategy;
1. Technical Training:
Orientation Training; One month trial period is accompanied creates harmony coach and technical competence within the reference value.
Sectoral Training; to be supplied with technical information about the work they have done business units are periodic training. Although the process of adaptation to technical issues Expressed in revising the information that exists in certain periods of refresher training or need to be taken regarding changing.
2. Personal Development Training:
3. Career Training:
Basic Management Skills; Rarely Expert 2 Expert 3 personnel manager at least a basic level of management training are approved for entry into the pool is level. Then the staff as human resources will be given a variety of projects will be supported in terms of educational practices.
Advanced Management Skills; Mid-level managers and training that are described in the management of advanced stage planned for later.
Coaching for Managers; Advanced management skills areas will be planned for senior executives and one to one sessions will be recorded as the development stage with the logic are coaching.
4. Information Technology Training:
Software Group Training; Related unit manager and technical approvals are to be taken in education that we have made or planned in the level of open participation to develop institutions for business.
Hardware Group Training; Related unit manager and technical approvals are to be taken in education that we have made or planned in the level of open participation to develop institutions for business.
Internal / External Customer Focus; working in operations and marketing staff and the relationship with all the staff, the team are training to improve internal customer satisfaction that must be an integral part of the IT staff.
In this way, non-technical staff in customer service that all staff will be provided to increase the empathy skills.